This policy explains how cancellations, refunds and credits work at [Company legal name], doing business as GOLDGCP.
For homeowners
Requesting quotes, using the calculators, the AI assistant and the client portal is free for homeowners. At this time GOLDGCP does not charge homeowners or process payments for work. Your contract, deposits and refunds for a project are between you and your contractor, under the contract you sign and your state's home-improvement laws.
GCP Pro subscriptions (contractors)
- Billing. GCP Pro plans (Starter $199, Growth $399, Elite $799 per month) are billed monthly in advance and renew automatically each month until cancelled.
- How to cancel. Cancel online at any time from your billing settings (the Stripe customer portal linked in your account), or email info@goldgcp.com from the email on your account. We confirm every cancellation by email.
- When it takes effect. Cancellation takes effect at the end of your current billing period. You keep access, including new leads, until then, and you are not charged again.
- Refunds. Monthly fees are not refunded for partial months. We will refund:
- charges made after you cancelled, - duplicate charges or billing errors, - the unused part of a prepaid period if GOLDGCP ends your subscription without cause, and - any amount the law requires us to refund.
- Plan changes. Upgrades apply immediately with a prorated charge for the rest of the period; downgrades apply from your next billing date.
- Failed payments. If a payment fails, Stripe retries it. New leads pause until the payment succeeds; your data is kept.
Lead credits
- You can report a lead as invalid within 7 days of receiving it, from your dashboard or by email to info@goldgcp.com.
- A lead is invalid if the contact details are fake or unreachable after reasonable attempts, it duplicates a lead you received in the previous 30 days, or it is clearly outside the trade or service area in your profile.
- If we confirm it, we add one lead credit to your account, applied to a future lead. Credits have no cash value and expire if the subscription ends.
Questions and disputes
If you think a charge is wrong, please contact us first at info@goldgcp.com or +1 (818) 333-4455 before disputing it with your bank, so we can look into it and correct any error. Payments are processed by Stripe; refunds go back to the original payment method, and banks usually post them within 5 to 10 business days.
Contact
[Company legal name] (GOLDGCP)
[Business address]
Email: info@goldgcp.com
Phone: +1 (818) 333-4455
