These Payment Terms are between you and [Company legal name], doing business as GOLDGCP, and supplement our Terms of Service and GCP Pro Terms.
How milestone payments will work
- Payments are processed by Stripe. Contractors receive payouts through Stripe Connect and must accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Homeowners pay with the methods Stripe offers at checkout.
- GOLDGCP never holds your money. We do not keep project funds in a GOLDGCP account, and payments through GOLDGCP are not escrow, trust or guarantee arrangements.
- Pay as each stage is due. A contractor requests a payment for a milestone set out in the homeowner's contract. The homeowner reviews and approves it, and only then is the homeowner charged. Funds are sent to the contractor's Stripe account at that time; we do not collect money in advance for future milestones.
- The contractor is the seller. The work, its price and any deposit are set by the contract between the homeowner and the contractor, which must follow the home-improvement laws of the homeowner's state, including any limit on down payments.
Fees
- Homeowners do not pay a GOLDGCP fee on milestone payments unless one is shown clearly before they pay.
- GOLDGCP's platform fee to contractors, if any, will be shown in the contractor's account before payment requests are made, and is deducted from the payout. Stripe's own fees and payout timing apply.
Refunds and disputes
- Refunds for work are decided between the homeowner and the contractor under their contract; approved refunds go back to the original payment method.
- If a homeowner disputes a charge with their card issuer, Stripe's dispute process applies. Contractors authorize GOLDGCP and Stripe to reverse a payout or debit their Stripe balance for a refund or a lost dispute on their work, as described in the Contractor Terms.
- GOLDGCP does not decide disputes about the quality of work. We may help both sides communicate.
Contact
[Company legal name] (GOLDGCP)
[Business address]
Email: info@goldgcp.com
Phone: +1 (818) 333-4455
